The World’s Best Internet Banks

The Global Finance magazine has published the World’s Best Internet Banks Part II in the December issue. These winners were selected based on factors such as the ability in offering traditional products online, earning the trust of online customers, achieve cost savings thru the use of online channel, customer satisfaction, etc.

The Best Internet Banks in the Global and Regional Categories are:
Global Winner – Citibank (C)
Best Consumer Internet Bank – HBC (HBC)

Regional Winners – Best Consumer Internet Banks:
North America – Wells Fargo (WFC)
Europe – GarantiBank
Asia – Citi
Latin America – Banco Santander (STD)
Central and Eastern Europe – Swedbank (OTC: SWDBY)
Middle East & Africa – HSBC

Source: Global Finance

 “Citi was named the overall global winner and the winner among corporate/institutional banks globally and took home seven regional and sub-category honors. The bank’s CitiDirect service garnered particular praise for its rich features, which include customizable reporting applications, a four-tiered security process, cash-flow planning and forecasting capabilities and an end-to-end trade solution on one secure platform that is available 24 hours a day from anywhere in the world. It also facilitates aggregation and visibility at the local, regional and global levels.

HSBC was selected as the world’s best consumer Internet bank and won six global sub-categories and three regional awards. Its HSBC Premier service provides access to clients in more than 40 countries. Account balances in different countries are consolidated into a convenient one-page view for customers. Customers can also transfer funds between their HSBC accounts anywhere in the world in multiple currencies in near real-time at no cost, according to Menon. He called HSBC Premier a “first-in-market, unique online banking service.””

The report also lists the best internet banks by country. For more details go here.

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